Key # 5. A commitment to program governance

As with so many of our efforts, the key to ensuring value can be continuously realized from this organizational transformation lies with the ability to make the changes stick.  Purposeful governance structures for all programs should include agenda items and metrics focused on innovation and digitalization.  Communication is, after all, key to sustaining value as the world around us changes. 

Regular two-way updates across all stakeholders (internal and external) assures that value realization can be monitored, new opportunities are being evaluated and justified, and challenges and risks that are evolving can be proactively considered and risk mitigation plans developed.

Finally, recognition of digital successes can help to generate excitement and buzz across the organization to further focus on bringing ideas to the table.  As you pivot attention towards accelerating the digital journey, increasing visibility to progress will drive more ideation and innovation, and those insights will allow the vision to materialize incrementally with value-driven proof points. 

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Key #4. Build a digital organization culture focused on collaboration across Operations and IT.